Delete Account & Data

How to Request Deletion

1. Complete the request form below, or email us at contact@emtr.co.uk.
2. We will verify your identity using the account email address (and, if needed, additional verification).
3. Upon verification, we will delete your account and associated data as described below and confirm completion.

What Will Be Deleted

• Account & Authentication: Your sign-in identity in Firebase Authentication.
• User Profile: Name, phone number, and profile information stored in our database.
• Operational Records: Active/scheduled bookings and quotes linked to your account will be removed or anonymised, except where retention is legally required.
• In-App Preferences: Theme and settings saved to your account.

What May Be Retained

• Legal/Financial Records: Invoices, payment records, VAT/tax documentation may be retained for up to 6 years (UK law).
• System Logs/Backups: Limited logs and automated backups may persist for up to 30 days before permanent purge.
• Anonymised Data: Non-identifiable statistics that cannot be linked back to you.

Timeframe

• Acknowledgement: Requests are acknowledged promptly.
• Completion: Typically within 30 days of verification; complex cases or legal retention may take longer.

In-App Deletion

If available in the app, navigate to Profile > Account > Delete Account. If you can’t access the app, use the form above or email us.

Contact